Track Shipment/Returns

Shipping Hours / Destinations

Orders are shipped from Quantum's warehouse in Eugene, Oregon Monday through Friday. Orders will only be shipped to customers in the United States including Hawaii and Alaska. Orders to HI and AK  will be mailed USPS. We do not ship internet orders outside of the United States. Canadian Citizens: To purchase products or find a store near you, contact Purity Life at 1-800-265-2615 ext. 1.

Please note, orders placed after 3:00 pm Pacific time will ship the next day.

Need more help?

Call 1-800-448-1448, ask for customer service, or email us at: [email protected]

Internet Return / Refund Policy

At Quantum Health, there is nothing more important than making sure you are satisfied. You can return any product for a refund or exchange.

Damaged or Defective

If you order a product and it arrives damaged or defective, we will replace it right away. Keep the damaged package and call within 24 hours, or the next business day. Call toll free: 1-800-448-1448

Other Reason

If, within 30 days of purchase, you find you are simply not satisfied with a product for any reason, call our toll free number and we will tell you where to send the product and arrange your refund or exchange.
Call toll free: 1-800-448-1448

Store Return / Refund Policy

Returning to Stores: If you purchased a Quantum Health product at a store, you must return the product to the store where it was originally purchased.

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Looking for a Quantum Health retailer near you?

You can find Lip Clear Lysine+ at Walmart, Kroger, Target, Walgreens, CVS, Rite Aid, and everywhere else cold sore treatments are sold.

In addition, you can find other Quantum Health products at retailers like Whole Foods, Sprouts, Natural Grocers, and other stores that sell natural products and supplements.

Still having trouble finding something? Call us at 1-800-448-1448 weekdays between 8 and 5 Pacific Time and we will be happy to help.